Shipping Information
Hongkong Highfort Limited ships clothing products to addresses within the regions served by blazerdycx.com. Shipping methods and carriers are selected at checkout. Shipping timelines are qualitative and depend on the destination and the chosen shipping method. Hongkong Highfort Limited does not guarantee specific delivery dates. Customers receive tracking information after order dispatch. Shipping costs are calculated at checkout based on the destination and shipping method. Hongkong Highfort Limited is not responsible for delays caused by carriers, customs, or events beyond reasonable control. International shipping may be available to certain destinations. Customers are responsible for customs duties, taxes, and any import fees. Orders are processed on business days. Orders placed on weekends or holidays are processed on the next business day. Shipping confirmation is sent via email. Customers must provide accurate shipping information. Hongkong Highfort Limited is not responsible for orders shipped to incorrect addresses provided by the customer.
Return Policy
You may return eligible clothing items within 14 days of receipt for a refund. This is a strict 14-day no-reason refund policy. You do not need to provide a reason for the return. To be eligible, items must be unused and in original packaging. Items that are used, washed, altered, damaged due to misuse, or missing original packaging are not eligible for return. Hongkong Highfort Limited reserves the right to refuse returns that do not meet these conditions. The 14-day period begins on the date of receipt. Returns initiated after 14 days are not accepted. The 14-day period is strict. No exceptions are made for late returns. Hongkong Highfort Limited makes the final determination on item eligibility.
Refund Processing Time
Refunds are issued after Hongkong Highfort Limited receives and inspects the returned items. The refund arrival time is at least 14 days from the date the returned item is received by Hongkong Highfort Limited. This processing period applies to all refund methods. PayPal refunds take at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, PayPal refunds may take up to 30 days. Hongkong Highfort Limited complies with applicable local laws. Refunds are issued to the original payment method. Hongkong Highfort Limited does not issue cash refunds. Refunds are issued in the original currency. Currency conversion fees are not refunded. Refunds may appear on your statement after the processing period. You receive a refund confirmation email after Hongkong Highfort Limited processes the refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Hongkong Highfort Limited does not reimburse return shipping charges. Customers are responsible for selecting a shipping method and paying all associated costs. Hongkong Highfort Limited recommends using a trackable shipping service. Hongkong Highfort Limited is not responsible for returned items lost or damaged during return transit. Customers may choose any carrier. Hongkong Highfort Limited does not provide prepaid return labels.
Return Process
Follow these steps to return an item:
Step 1: Contact Hongkong Highfort Limited at [email protected] within 14 days of receipt. Provide your order number and the items you wish to return.
Step 2: Hongkong Highfort Limited provides a return authorization and instructions. Do not ship items without a return authorization.
Step 3: Pack the items securely. Items must be unused and in original packaging. Include the return authorization number inside the package.
Step 4: Ship the package to the following recipient and address. The recipient must be Hongkong Highfort Limited, the contact phone is +852 6016 3745, and the specific return address is RM26 2/F, NO. 118, WAI YIP STREET, KWUN TONG, HONG KONG.
Step 5: Send the tracking number to [email protected]. Hongkong Highfort Limited is not responsible for returns without a tracking number.
Step 6: Hongkong Highfort Limited inspects the returned items after receipt. If the items meet the return conditions, Hongkong Highfort Limited processes the refund. The refund arrival time is at least 14 days from the date of receipt.
Step 7: You receive a refund confirmation email after Hongkong Highfort Limited completes the refund processing.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the requirement in the Terms of Service. To submit a claim, contact Hongkong Highfort Limited at [email protected] within 7 days of receipt. Provide your order number, a description of the damage or defect, and photographs of the item and packaging. Hongkong Highfort Limited reviews the claim. If the claim is approved, Hongkong Highfort Limited provides instructions for return or replacement. Damaged or defective items are not subject to the 14-day no-reason refund policy. Claims submitted after exactly 7 days of receipt are not accepted. Do not return damaged items without a claim approval. Unauthorized returns are refused.
Non-Returnable Items
Items must be unused and in original packaging. Items that are used, washed, altered, damaged due to misuse, or missing original packaging are not eligible for return. Hongkong Highfort Limited does not accept returns for items that violate these conditions. The 14-day no-reason refund policy does not apply to items that are not in original condition. Items that do not meet the conditions are returned to the customer at the customer's expense. Hongkong Highfort Limited makes the final determination on item eligibility.
Contact Information
For questions about shipping and returns, contact Hongkong Highfort Limited at [email protected]. The phone number for Hongkong Highfort Limited is +852 6016 3745. The address for Hongkong Highfort Limited is RM26 2/F, NO. 118, WAI YIP STREET, KWUN TONG, HONG KONG. The website is blazerdycx.com. For shipping inquiries, email [email protected]. For return inquiries, use the same email.
